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May/June 2007 Key Findings Newsletter - Marketing/Planning

Articles

Defining Socially Responsible Businesses

Consumers appear to have a different definition of socially responsible companies than analysts and media. The most important factor to consumers is how a company treats its employees. For example, employee salary and wage increases (76%) are more important than making charitable contributions or establishing environmental programs.

Undergraduate Students' Career Goals

In 2006, undergraduate students chose "high ethical standards" (39%) as the most significant factor when deciding which company to work for, compared to selecting "financial strength of a company" (26%) in 2005. The chart below shows their career goals after graduating.

Online Dating Population

There are more than 1,000 online dating sites in the U.S. today. Surprisingly, one of the fastest growing populations joining these networks is adults over 50 years old. According to AARP: The Magazine, one in 14 singles age 40-69 regularly go online for dating.

Fifty to 64-year-olds account for 6% of the total online dating population (18-29-year-olds make up the largest segment at 18%). One of the largest sites, Match.com, has over 1.5 million users over age 50 accounting for nearly 10% of its membership.

What's Most Important to Americans

Attaining wealth is only important to 11% of Americans, according to a Washington Post/Kaiser Family Foundation/Harvard University poll. Of the nine items on the survey, being respected (66%), having children (64%) and having enough time to do the things they want (63%) were the most important. The chart below shows that what's important differs significantly by gender and race.



Adults' Super Power Fantasies

The following chart shows what powers adults would like to have, if they were possible.



Getting Youth Involved in Charitable Organizations

A survey of volunteers age 15-24 with Amnesty International-affiliated programs showed that most charitable groups don't know how to get kids involved with their efforts. Many don't have an appealing message and others don't use effective outreach. The following charts provide more detail.

Free Magazines Do Not Appeal to Affluent Customers

Free magazines offered to affluent consumers do not receive much attention and are not valued by those consumers - no matter how glossy or oversized the magazines are - according to a survey by Monroe Mendelsohn Research for Emmis Publications. Survey respondents are aware of the free high-end magazines available, but are much less so than of paid publications. Paid publications also received many more "excellent" and "good" ratings than the free publications.

Hispanics' Radio Preferences

According to "Hispanic Radio Today 2006," radio reaches a larger percentage of the Hispanic population (95.4%) than the total U.S. population (92.9%). Hispanics also spend more hours listening (22.25 hours per week) compared to all U.S. listeners (19.25 hours), and are more likely to listen while at home.

The survey also shows that the majority of Hispanics find Mexican Regional most appealing. The south Atlantic region prefers Spanish Contemporary and is the second most popular format nationally. The New England and Middle Atlantic regions prefer Spanish Tropical, making it the third most popular format.

Women Are Comfortable With Technology

Almost eight in 10 women (79%) are comfortable with technology, according to an Oxygen Media study of 15-49-year-old women and men. One-fifth of women wish they were more comfortable with technology compared to an equal percentage of men, and 23% of both groups fear being left behind as technology evolves. As shown in the chart below, when given $500 to spend, women (37%) would buy a new tech device over any other option.

Brand Websites Attract Children

Almost nine in 10 children's brands (88%) have websites with at least some child-directed content to further engage their audience, per the Kaiser Family Foundation. Of the average website and/or children's section:

  • 73% provide games that include brand identifiers such as food items, packaging or characters.
  • 53% include television commercials or viewing · 80% make brand benefit claims, and of those claims, just 20% are about nutrition
  • 51% include at least basic nutritional information, though most often in a general audience area.
  • 42% allow children to register, join a club or become a member.
  • 73% allow users to personalize the website (e.g. customized backgrounds, posting game scores)
  • 47% include tie-ins with movies and television programs
  • 41% allow users to enter a sweepstakes or sign up for a premium offer
  • 35% provide educational content
  • 76% offer content for download, printing, or saving, such as desktop wallpaper or screensavers.
  • 82% did not remind users that the website contained advertising.

Longevity Gap in America

The difference in average life expectancy between U.S. populations isn't explained by race, access to healthcare, or income as previously thought. The disparities are largely the result of chronic diseases among young and middle-aged adults.

Changes In Physicians' Income and Practices

The average physician's net income from his or her practice dropped 7% between 1997 and 2003 (latest figures available). Primary care physicians had the greatest loss (10.2%) while medical specialists lost only 2.1% of their incomes. Other changes are shown in the chart below.

Internet as Source for Medical Advice

Consumers often turn to websites to get health information faster than they would by waiting to speak with a doctor (63%) and to confirm they are getting the best possible care for their condition (53%). Consumers say they wish health websites gave a clear indication of authorship (53%) and names of other useful sites (43%).

Of those who use the Internet to locate health information, only 16% find what they are seeking. These searches typically focus on medical conditions (68%) rather than drug names (42%). One-fifth of adults (19%) have bought a prescription online, and 26% of adults over 55 have done so.

Americans on a Diet

Some 64% of Americans are limiting the types and amount of food they eat. One-half of these (50%) are trying to lose weight and 31% are doing so to maintain their current weight.

More than four out of five dieters (82%) are using a plan they created themselves, with men more likely than women (85% vs. 79%) to create their own plan. Some 46% of dieters are "very satisfied" with their current plan, but 33% wish for a better one. Most dieters (74%) say they don't like trying new diets.

Harness the Power of Web 2.0

Web 2.0 is the emerging generation of online technologies such as wikis, blogs, RSS, AJAX, and mashups. A defining characteristic is that they're services demanding active participation and social interaction.

While these services were previously used to attract consumers, they're now moving into the business world. The chart below serves as a guide for companies wanting to harness the power of Web 2.0.

IT Going Green

The worldwide IT industry accounts for 2% of the world's carbon dioxide emissions - the same amount the world's aviation industry creates. This estimate is based on the amount of energy PCs, servers, cooling, fixed and mobile phone systems, LANs, office telecommunications and printers all used in offices across the globe. The figure also includes all commercial and governmental IT and telecommunications infrastructures worldwide - but no consumer electronics besides mobiles and PCs.

While few IT managers are currently aware of the issues, they will face increasing financial, environmental and legislative pressures to become more environmentally sustainable during the next five years. Some technology purchasers are already starting to factor in green measures, and more than one-third of IT organizations will have one or more environmental criteria in their top six buying conditions by 2010.

Best Business-to-Business Brands of 2006

The third annual Top Brands awards by BtoB magazine features many businesses with staying power as well as some newcomers. Companies which dropped off the list from last year are Dell, IBM, Intel and Merrill Lynch. BtoB's editorial staff chose the top 10 based on CoreBrands's brand equity ranking and Interbrand/BusinessWeek's global brand valuations. They also considered the brands' promimence in both the b-to-b marketplace and the business media over the past year.

Bullets

  • In 2004, nearly one in five American women in their 40s (19%) were childless, up from one in 10 during 2000.
  • Of those who have a preference, most beer drinkers prefer a glass bottle (75%). Some 24% prefer aluminum cans and 1% like plastic containers.
  • The number of summer day camps for children has grown almost 90% since 1986.
  • Americans wear jeans 4.1 days per week, and the majority of people (68%) say they prefer jeans over other casual wear. Men own 8.25 pairs of jeans and women own 8.35.
  • Most women have "fat clothes" (63%) and "skinny clothes" (58%) to wear as their weight fluctuates.
  • Adult's most common actions in dreams are chasing/being chased (37%), falling (28%), wading or swimming (15%) and being invisible (9%).
  • Eight in 10 single women age 45+ don't worry about growing old alone. Of those who do, divorced women (25%) worry more than widows (19%) or married women (17%).
  • The average wedding cost was $27,852 in 2005, compared to $15,208 in 1990. One-third of engaged couples pay for their own weddings.
  • Eight in 10 parents say neither alcohol nor marijuana are available at parties their kids attend, but 50% of kids say either alcohol, drugs or both are available.
  • More than one-half of young women age 16-25 (54%) stress about their body image and their careers.
  • Maine has the oldest population in America with a median age of 41.2; Utah has the youngest with a median age of 28.5.
  • Two-thirds of women (65%) give gifts "just because," and 22% say it is their favorite type of gifting occasion.
  • Male Gen-Xers (age 25-39) are 68% more likely than Baby Boomers (age 40-59) to increase their spending on luxury items over the next 10 years.
  • Nearly one-half (48%) of all workers say their company monitors their online activities, with government employees (66%) being the most watched.
  • Almost all (98%) of frequent flyers say they pick up the in-flight magazine at least once.
  • Almost two-thirds of men who own DVRs (65%) skip commercials while 56% of women do so. Both groups' commercial skipping is up from 2005 when 21% of male and 10% of female DVR owners did so.
  • Americans age 18-24 who have at least some college education are more likely to read newspapers (42%) than those with only a high school diploma (28%). The differences are also significant for those using the Internet to find news (40% vs. 18%).
  • One-half of adults (47%) report never reading e-mail advertising, while many say they open advertising messages from companies they trust (12%) or for products they want or need (7%).
  • When advertisements include strong sexual images, two-thirds of men (63%) take notice, but only 10% recall the brand. When ads don't have sexual content, men (20%) are more likely to remember the brand.
  • Most radio listeners (92%) do not change the station when an advertisement comes on the air, according to a study by Arbitron. The audience does drop off the longer the commercial break lasts, however there is still an 88% retention with a six-minute ad break.
  • Some 76.2% of radio listeners say it's important to them that their favorite radio station programs come from their own community. Despite the fact that much of radio is syndicated or centrally produced, nearly one-half of listeners (44.4%) think that most or all of the programming on their favorite local stations is produced in their own communities, and another 36.8% think that at least some is.
  • Some 13 million Baby Boomers are caregivers for their parents, and 25% have their parents living with them.
  • Only 18% of consumers (down from 33% in 1997) trust drug advertisements most of the time, per a Kaiser Family Foundation study. An MRxHealth reports says that 19% of adults say prescription drugs ads are helpful, while the same number think they are harmful.
  • About 58% of consumers went to a "brick & mortar" pharmacy in 2006, down from 64% in 2000.
  • WebMD (31%) is the most often used website or search engine used for medical information. Others include Google (7%), Yahoo! (4%) and Mayo Clinic (3%).
  • Some 95% of doctors go online to find medical information, with 22% going online while with patients.
  • The demand for cosmetic surgery and procedure materials grew 11% annually between 2000 and 2005, and is expected to increase by more than 9% each year until 2010.
  • Most Black medical school graduates (63%) plan to practice in an underserved area, the highest percentage of any racial or ethnic group. Asians have the lowest percentage (15%) of graduates willing to practice in an underserved area.
  • Cell phone subscribers who use their phones for business talk more than average users (949 minutes vs. 771 minutes per month) and have more additional charges such as calls to 411 and overages. Their monthly bill is typically 23% higher than that of average users.
  • Having close friendships at work increases job satisfaction by 50%, but only 18% of companies provide opportunities for workers to develop friendships on the job.
  • More than four in 10 human resource professionals (42%) say that the cost of replacing a bad hire (including training, recruitment, and lost productivity) is two times the employee's salary; another 43% say it costs three to five times the salary.
  • According to the Society for Information Management, business owners in the western U.S. are more likely to find ways to reduce energy use in response to rising costs (46%), while those in the north central region are more likely to raise their prices.
  • Companies that have outsourced some of their operations say they now have problems with miscommunication (60%), having to redo work (32%), missed deadlines (29%) and low morale (25%).
  • More CEOs consider the quality of life in a new city (31%) than the compensation package they are offered (27%) when making decisions to relocate for work. Some 12% won't relocate no matter what is offered to them.
 

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